![]() ![]() When I asked for an explanation from the associate (I kept my cool, he was super chill and open about everything), he told me that all of this just depends on who inventoried the TV. This TV was not labeled as a display model, and did not even have the remote or TV stand as an “excellent” TV should. They would have a photo of the TV in the store, and were categorized as fair or satisfactory. It didn’t say that this was a requirement anywhere, but some TVs were labeled as display models. What was most infuriating is I thought I had figured out how the TVs were supposed to be labeled after hours of research. Two weeks have passed and the same TV is being sold as an “excellent” TV, now for more than I bought mine new! I checked, and they still have the same unit at the store I visited. This is basically what they were trying to do here. They sold it to you for 10% off and said it was “excellent” and sent you on your way. Imagine buying a car that looked really new, had no scratches or rust or anything, but had 120,000 miles on it. Lightbulbs won’t last forever, so having them on constantly like that is not good for longevity. LEDs last a long time, but in the end they are just tiny lightbulbs. What the very honest sales associate told me was that the TV was the Best Buy display model, and had been powered on for over a year and a half, 24 hours a day! I asked him if that was bad, and his response was a solemn “yes.” The price was only about $120 less than a new one. After a 45 minute ride we arrived, and I raced over to the TV section. My mom happened to be in town, so I enlisted her help since she had a car that would actually fit the TV. Unfortunately, the only one available was a bit of a drive. I found a listing for an “excellent” condition one, so I assumed it was a like new TV, or a return. This meant that the open-box deals were even less than that. The TV I wanted was a TCL 65R656, which was on sale for $799 new. My concern is a lack of information about how the product was used. Right away, I’m left wondering why both “excellent conditions” say that they include the box, and then the asterisk basically says “we don’t have to give you a box.” That’s not even my larger concern. *Open-box condition:Ĭommon home delivery products such as TVs and major appliances may still qualify for Excellent-Certified or Excellent condition without packaging. If you can accept visible flaws, you’ll also realize substantial savings. Original packaging is typically not included, and accessories are commonly missing. Products in Fair condition operate as intended, but show more significant scratches, dents or chips - for example, an appliance returned to a Best Buy store with a dent or large scratch or a TV with a minor scuff on the screen that doesn’t affect viewing quality. (A Satisfactory product does not include dents, chips, cracks or deep scratches.) In addition, original packaging is typically not present, and parts or accessories might be missing. If the product has a screen, it is intact and fully functional, with no visible blemishes in the viewing area. Products in Satisfactory condition show minor to moderate signs of use that affect cosmetic appearance, but have no impact on performance. ![]() Satisfactory (in-store or Store Pickup items). The product will be in its original box (or a suitable replacement). Products in Excellent condition look brand new - with no physical flaws, scratches or scuffs - and include all original parts and accessories (or a suitable replacement). Products in this condition look brand new - with no physical flaws, scratches or scuffs - and include the original parts and accessories (or a suitable replacement), as well as the original box (or a suitable replacement). Each product is tested to verify it works like new and is restored to original factory settings. How does Best Buy define Open Box?īefore I get into what happened to me, here is a primer on what Best Buy says all of the conditions mean: Excellent Certified.Įach Excellent-Certified product has passed the Geek Squad® Certified process involving a rigorous multipoint inspection designed to ensure the highest performance and quality standards. Luckily an associate saved me from buying a product thats condition was misrepresented, and now I avoid open box items in almost all cases. ![]() Well, in my experience this was not the case at all. Generally when you hear “open box,” you might think of a product that was opened and then returned. Eventually, I started reading about how Best Buy has “Open Box” deals, where they offer used products at a discount. So I kept checking retailers, Craigslist, Marketplace, and anywhere else I might be able to get a deal. I didn’t want to pay full price and was getting impatient waiting for sales. When I was shopping for a TV recently, I explored a lot of buying options.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |